Return and refunds Policy

We hope you are happy with your purchase. However, if you are not completely satisfied  for any reason, you may return it to us for 7 days. Please note the refund applies to items purchased in our shop not to courses, workshops or any other classes. All returns must be postmarked within seven days of the purchase date. All returned items must be in new and unused condition, with all orginial tags and labels attached.

Once you have registered/made payment for one of our courses, refunds are not available. We are happy to transfer your credit to another course or another person (new students only). We can also issue you with a gift voucher, or you can use the credit in our shop or by attending any of our events. Credit/gift vouchers are valid for 12 months unless otherwise agreed. This policy applies even when there are circumstances beyond our control, such as inclement weather, a building fault or transport disruption. Should we agreed to a refund (under special circunstances) there will be a £10 admin fee.

RETURN PROCESS

To return an item, please email customer service at info@ilusionflamenca.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging  and include your proof of purchase,  and mail your return to the following address:

Ilusion Flamenca LTD

19 Buxton Court, Thoresby Street, London, N1 7TN

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange . Please allow at least (7) days from the receipt of your item to process your refund.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07931 341 754

info@ilusionflamenca.co.uk